Please find below an overview of our most frequently asked questions regarding
the return policy with the answer. Is your question not in below list? Feel free to
contact us at Contact@chokid.com
Returns & Exchanges
How do I place a return or exchange?
We're sorry you didn't love your Chokid. Please reach out to Contact@chokid.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.
Help! I can’t find my return slip.
Don’t worry—Chokid packages don’t include return slips. Just reach out to
Contact@chokid.com and we’ll help you place your return or exchange.
What’s your return policy?
All returns must be processed within 30 days of receiving the order.
To place a return, or if you are having trouble making a return within the 30 day
time frame, please reach out to Contact@chokid.com.
Order # must be provided to place a return, and you will be refunded in full to your
original form of payment. Please note, your original shipping charges are not refunded.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that!
Please contact us at Contact@chokid.com and we’ll be sure to get you the Chokid you ordered!
What’s your return process if i’m not happy with the product?
Yes within 30 days after receiving your package. Here are your packing instructions:
- Securely pack the items in a box.
- Affix the mailing label squarely onto the address side of the parcel, covering up
any previous delivery address and bar code without overlapping any adjacent
side.
- Use the address listed and affix the appropriate amount of postage.
- Ship package from your nearest post office or shipping company of your choice.
If you did not receive a return label please send an e-mail to Contact@chokid.com
Please note! If you have received a faulty product, it is important that you send an e-mail to Contact@chokid.com before returning your order.
We will then be able to help you with the returns procedure and find an appropriate solution.
NOTE: If your order has not been purchased via www.chokid.com the return policy applied of the shop where you did purchase the product.
Chokid
304 S. Jones Blvd 7841
Las Vegas, NV 89107
USA
Contact@chokid.com
+1 205 961 4949
Environmental and non-toxic. Comfortable and breathable. made by natural Latex(non-toxic),The shape is lifelike, the color is fresh and gorgeous; All latex mask can be customized. The mask fits for most adults
